Last updated: 17 September 2026
Overview
We understand that plans change. This policy is designed to be fair to travellers and to the company, which starts paying for hotels, transport and tickets from the moment a trip is booked. Registration charges are non-refundable.
Cancellation charges
If you cancel a booking, these charges apply, counted from the departure date:
| When you cancel | Charge |
|---|---|
| 30 days or more before departure | Loss of deposit |
| 15 to 29 days before departure | 50% of the total package cost |
| 7 to 14 days before departure | 75% of the total package cost |
| Less than 7 days before departure, or no-show | 100% of the total package cost |
The deposit is non-refundable in all cases.
Refunds
- Approved refunds are processed within 10 to 15 business days, to the original payment method.
- Bank or transaction charges incurred in processing a refund are borne by the traveller.
- No refund is given for an early departure, a no-show, a reduction in rooms, unused nights or an early check-out.
- Once hotel vouchers have been released after full payment, the booking is non-refundable.
Train tickets
Train tickets are issued through IRCTC and follow IRCTC's own cancellation and refund rules. We take no responsibility for Tatkal tickets.
How to cancel
Call or WhatsApp us on +91 97372 95717, or email info@sitaraholiday.com, with your name, trip and departure date. The date we receive your request is the date used to work out the charge.